Refund policy

Returns & Refund Policy

Overview
We stand behind our products and want you to be completely satisfied with your purchase. If you need to return an item, we make the process simple and straightforward.

Return Window
Standard items: 30 days from the date of purchase
High-ticket items ($500+): 30 days from the date of purchase
Return requests must be initiated within this timeframe

What Can Be Returned

Eligible for Return:
Unused, unopened items in original packaging and condition
Items with manufacturer defects
Items damaged in shipping (with photographic evidence)
Wrong item shipped
Items that do not match product description

NOT Eligible for Return:
Items that have been used, opened, or installed
Items showing signs of wear, damage, or modification from customer use
Items without original packaging or accessories
Digital products or downloads (non-refundable once delivered)
Items purchased as final sale or clearance (clearly marked)
Items returned outside the 30-day window

Restocking Fees

Electronics & High-Ticket Items ($500+)
Opened/Unopened: 15% restocking fee applies
Applies even if item is unused

General Merchandise
Unopened items: No restocking fee
Opened items: 10% restocking fee

Return Shipping

Who Pays?
Defective items or wrong items: BestBuyPlus covers return shipping
Customer returns (buyer's remorse): Customer pays return shipping
Damaged in shipping: BestBuyPlus covers return shipping with photographic proof

How to Return:
Contact us at hello@bestbuysplus.com or use our returns portal
We'll provide a prepaid shipping label (if applicable) or return address
Pack items securely in original packaging if available
Ship via trackable method
Keep your tracking number for your records

Refund Processing

Timeline:
We inspect returned items upon receipt (3–5 business days)
Refunds are issued within 7–10 business days of inspection
Refunds are credited to the original payment method
Refunds may take an additional 3–5 business days to appear, depending on your financial institution

Refund Amount:
Full refund of purchase price minus applicable restocking fees and return shipping (if paid by customer)
Original shipping charges are non-refundable

Defective Items & Warranty
If your item is defective or damaged in shipping:
Contact us within 30 days with photos/video of the defect
We'll arrange a replacement or full refund (including return shipping)
Manufacturer warranties apply beyond our return period—check product documentation

Exceptions & Final Sale Items
Some items are excluded from returns:
Clearance or final sale items (marked as such at checkout)
Personalized or custom orders
Hazardous materials that cannot be safely returned (batteries, certain chemicals)
Soft goods (pillows, mattresses, bedding) if hygiene seals are broken

How to Initiate a Return
Log into your account at bestbuysplus.com and go to "Order History"
Select the item and click "Return Item"
Choose a reason and provide any relevant details
Print your label (if applicable) or follow instructions for returning via your own shipping
Pack securely and ship to the address provided
Track your return via your account

Or contact us directly:
Email: hello@bestbuysplus.com
Phone: 1-800-680-4080
Address: 875 Industrial Hwy, Unit 8, Cinnaminson, NJ 08057
Hours: Monday–Friday, 9 AM–6 PM EST

Damaged Goods & Shipping Issues

Damaged in Transit:
Inspect your package immediately upon delivery
Report damage within 48 hours with photos
Do not discard packaging or packing materials
We'll arrange a replacement or refund at no cost to you

Missing Items:
Contact us within 48 hours of delivery
We'll verify and send a replacement or refund immediately

Non-Refundable Situations
We cannot process refunds if:
You've significantly used the product
Damage occurred due to customer misuse or negligence
The item was disassembled or modified
30 days have passed since purchase
You fail to provide proof of purchase
You purchased from an unauthorized reseller

Questions?
Still have questions about our return policy? We're here to help.

Contact Us:
Email: hello@bestbuysplus.com
Phone: 1-800-680-4080
Address: 875 Industrial Hwy, Unit 8, Cinnaminson, NJ 08057
Hours: Monday–Friday, 9 AM–6 PM EST

Policy Updates
We reserve the right to update this policy at any time. The most current version will always be available at bestbuysplus.com/policies/returns. Continued shopping on our site constitutes acceptance of this policy.