Shipping policy
Overview
We're committed to getting your order to you safely and on time. Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.
Domestic Shipping (United States)
Shipping Speed Options
Standard Shipping — 5–7 business days — Calculated at checkout
Expedited Shipping — 3–4 business days — Calculated at checkout
Overnight Shipping — 1 business day — Calculated at checkout
Business days exclude: Saturdays, Sundays, and federal holidays
Processing Time
Orders are processed and shipped Monday–Friday, 9 AM–5 PM EST
Most orders ship within 3 business days of placement
Large or custom orders may require 2–3 business days to process
Processing time does not include shipping transit time
Shipping Carriers
We ship via:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The carrier is selected based on package size, weight, and destination to ensure the fastest and most reliable service.
Domestic Shipping Costs
Flat Rate + Weight-Based
Base shipping: Varies by distance zone
Additional weight: Incremental charges for items over 1 lb
Free shipping: Available on orders $100+ to most US destinations (auto-applied at checkout)
Heavy & Oversized Items
Items over 150 lbs or with dimensions exceeding 108"L + 60"H + 60"W may require:
Freight shipping (quoted separately)
White-glove delivery with setup/installation options available
Contact us for a custom quote: shipping@bestbuysplus.com
International Shipping
Available Destinations
We ship to select countries in:
Canada
Mexico
European Union
Australia & New Zealand
Other countries (special rates available)
International Shipping Methods
Standard International — 10–21 business days — Tracking, basic insurance
Express International — 5–10 business days — Tracking, priority handling
Note: International delivery times start after order processing and depend on customs clearance.
Customs, Duties & Taxes
Customer responsibility: Recipient is responsible for any customs duties, import taxes, or VAT
No hidden fees: We clearly show estimated duties at checkout
Customs delays: BestBuyPlus is not liable for delays caused by customs processing
Returns shipping: International returns are customer's responsibility unless item is defective
Order Tracking
Tracking Number
Provided via email and your account dashboard when order ships
Valid for 30 days from shipment date
Use tracking to monitor delivery status with your carrier
When to Expect Updates
Order Confirmed: Within 1 hour of purchase
Processing: Next business day
Shipped: Tracking email sent when carrier picks up package
In Transit: Real-time updates via carrier
Delivered: Notification upon delivery
Delivery & Exceptions
Delivery Address Requirements
Residential addresses: Standard delivery
Commercial addresses: Workplace delivery (signature may be required)
PO Boxes: Accepted for USPS only; UPS/FedEx require physical address
Military APO/FPO addresses: Allowed; allow additional 2–3 weeks
What Happens at Delivery
Signature Requirements:
High-value items ($1,000+) may require signature
You'll be notified if signature is required
Delivery Exceptions:
If recipient is unavailable, carrier will attempt redelivery or hold for pickup
Check carrier notification for next steps
Contact carrier or us for rescheduled delivery
Damage During Delivery:
Inspect package immediately upon receipt
Report damage within 48 hours with photos
See our Returns Policy for damage claims
Shipping Delays & Issues
Typical Delays
We do not guarantee delivery dates, but delays may occur due to:
Weather events or natural disasters
Carrier delays or service disruptions
Customs clearance (international orders)
High order volume during peak seasons
Incorrect or incomplete address
Late Delivery Claims
Contact us if your order is 10+ days late (domestic) or 3+ weeks late (international)
Provide tracking number and order confirmation
We'll investigate with the carrier and update you within 5 business days
Lost or Missing Packages
What to do:
Contact us within 30 days of shipment
Provide order number and tracking number
We'll file a carrier claim
Claim resolution typically takes 10–20 business days
Resolution:
Full refund or replacement, at our discretion
Replacement ships at no cost to you
Free Shipping
Eligibility
Orders $100+ (before tax): Free standard US shipping to most addresses
Automatically applied at checkout
Excludes Hawaii, Alaska, US territories, and PO Boxes
Not valid on previous orders or with other promotions
Restrictions
One free shipping offer per customer per 60 days
Cannot be combined with other shipping discounts
Expedited or international shipping upgrades available at additional cost
Shipping During Peak Seasons
Busy Periods
Black Friday / Cyber Monday: 5–10 business day processing delays
Holiday Season (Nov 15 – Dec 20): 3–5 business day processing delays
Summer: Standard processing times apply
Tip: Place orders early to ensure holiday delivery. Cutoff dates announced annually.
Special Shipping Services
Signature Confirmation
Available on any order for +$5
Recipient must sign for package
Useful for high-value or sensitive items
Insurance
Basic coverage: Included on all shipments (up to package value)
Enhanced insurance: Available upon request for additional premium
File claims within 30 days of delivery
Scheduled Delivery
Select preferred delivery date at checkout (where available)
Premium carriers only
Additional fees may apply
White Glove / Inside Delivery
Available for large furniture or appliances
Includes delivery, setup, and packaging removal
Quote provided at checkout or upon request
Address Issues
Undeliverable Addresses
If your address is incomplete or undeliverable:
We'll contact you within 2 business days to confirm
Shipping cost will be refunded if you do not respond
Reshipment to corrected address incurs standard shipping costs
Address Changes
Before shipping: Contact us immediately at shipping@bestbuysplus.com
After shipping: Contact your carrier to redirect package
Shipping Costs & Tax
Calculated At Checkout
Real-time shipping rates display before you purchase
Rates vary by: destination zip code / country, package weight and dimensions, selected shipping speed, current carrier pricing
Tax on Shipping
Shipping charges are not taxable in most US states
Some states may apply tax (calculated automatically)
Backorders & Partial Shipments
Backorder Notification
If an item is out of stock, we'll notify you within 1 business day
You can choose to: wait for restock (we'll ship when available, usually 5–15 days), cancel that item, or substitute with similar item
Partial Shipments
Large or mixed orders may ship in 2–3 separate packages
Each shipment gets its own tracking number
Final delivery may be staggered by 1–2 days
Prohibited & Restricted Items
What We Don't Ship
Hazardous materials: Batteries, chemicals, flammables, explosives
Certain electronics: Lithium batteries (restrictions apply)
Perishables: Food, beverages, temperature-sensitive items
Oversized items: Require freight (quoted separately)
International Restrictions
Some items cannot ship internationally due to customs regulations:
Electronics (certain countries)
Branded merchandise (IP restrictions)
Regulated items
Check availability by country at checkout.
Contact & Support
Shipping Questions?
Email: shipping@bestbuysplus.com
Phone: 1-800-680-4080
Hours: Monday–Friday, 9 AM–6 PM EST
Track Your Order
Check your order confirmation email
Visit bestbuysplus.com → Account → Orders
Click Track next to your order
Use your tracking number on the carrier's website
Policy Updates
We reserve the right to update this policy at any time. The most current version is always available at bestbuysplus.com/policies/shipping. Changes take effect upon posting.